FREQUENTLY ASKED QUESTIONS
Product & Specifications
LED lighting offers clear advantages over conventional light sources such as halogen or incandescent bulbs. It uses up to 80% less energy, lasts considerably longer, and produces full-brightness light immediately without any warm-up period — all of which means lower running costs and reduced maintenance.
Colour temperature depends on the outdoor setting and the atmosphere you want to create. Warm white (2700K–3000K) is ideal for terraces and garden areas. Neutral white (4000K) works well for pathways and functional outdoor spaces. Cool white (5000K–6500K) is suited to security and task lighting.
Lumens measure the amount of light produced by a lamp — the higher the lumen count, the brighter the light. The right level depends on the size of the area and the required brightness.
Yes, our LED products are compatible with dimming when paired with an appropriate driver or dimmer set.
Our LED products have an average rated life of approximately 60,000 hours, meaning years of reliable performance with minimal maintenance.
Yes, we supply samples on request, giving you the chance to evaluate our products before committing to a purchase.
Installation & Use
Many of our outdoor products are straightforward to install yourself, particularly for like-for-like replacements. For larger installations or more complex projects, we recommend using a qualified electrician.
Not always. For simple replacements, self-installation is usually fine. For more involved electrical work, professional assistance is the safer choice.
Yes, installation guidance is included with every product.
Many of our LED solutions work alongside smart systems. Please refer to the product specifications for details on compatibility with dimmers or apps.
Ordering & Delivery
Products from our standard range are available from stock and are usually delivered within a few working days. Custom products have longer lead times.
Yes, a tracking code will be sent to you once your order has been dispatched.
We ship to several European countries. Contact us to find out more about delivery options for your destination.
Returns & Warranty
Yes, you may return products within the statutory return window, provided they are unused and in their original packaging.
All our products carry a 2-year warranty.
Contact our customer service team and we will resolve the issue promptly through replacement or repair.
Complete the return request form on our website and we will follow up with the necessary instructions.
Business & Custom Orders
Yes, we offer bespoke lighting solutions designed to meet the requirements of specific projects and applications.
Yes, we have considerable experience with large-scale project supplies and are capable of handling substantial volumes.
Sustainability
LED is currently the most efficient lighting solution on the market, using significantly less energy than traditional light sources.
LED lamps are largely recyclable. Please take them to an authorised collection point for electrical and electronic waste.
We prioritise paper-based packaging and are committed to reducing plastic use throughout our supply chain.
Service & Contact
You can reach us by phone, email, or using the contact form available on our website.
Our team is available Monday through Friday, between 08:30 and 17:00.
Of course. We are happy to provide tailored recommendations to help you find the most suitable lighting solution.
